Terms & Conditions

By submitting an order, you are accepting the Terms and Conditions of the Royal Air Force Museum Enterprises Ltd (Royal Air Force Museum Shop) web site.

We may not be able to accept your order, or part of your order, due to one of the following reasons: -authorisation of your payment failed -we made a pricing or product description error -you are not eligible to order from the Royal Air Force Museum Shop. If there are any problems with an order, you'll be contacted by one of our Customer Services Advisors. If you change your mind about an order and want to cancel it, you can do so up to the point when it is despatched (orders are normally processed immediately after they've been placed, so we may have already packed your order and made arrangements for it to be sent when you cancel it. If this is the case then we can't always stop the order from being delivered. To cancel your order, please contact us. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors.

Your log in details are exclusive to you, are non-transferable, and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your log in details, or become aware of any misuse, you should contact us.

A Note on VAT:

VAT (Value Added Tax) is a tax chargeable on goods sold (including Mail Order and Online Sales) to customers within the European Union. You will be able to see the price you pay online to the RAF Museum Shop, inclusive of any VAT where applicable, before you confirm your order.

Notes for UK customers and other customers within the European Union (EU):

For many goods VAT is charged at the Standard UK VAT rate of 20%, however some items, such as books are zero rated. It is the customers’ responsibility to ensure that the details of the transaction are included on their own VAT returns if applicable.

Notes for customers outside the European Union (EU):

Subject to certain conditions, goods exported outside the European Union may be zero rated i.e. no VAT is payable on these items. The prices displayed on the online catalogue are inclusive of UK VAT. If you live and take delivery of goods outside the European Union VAT will be deducted. Customers are responsible for all applicable customs duties or taxes in their own country.