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If any exchange or refund is required, please notify us within 7 days and return the item(s) to us, ensuring you have enclosed a copy of your invoice. We do not accept responsibility for lost parcels or postage charges incurred when returning goods; therefore we recommend you use a recorded delivery service. We reserve the right to refuse an exchange or refund if we consider the goods have not been treated appropriately. We reserve the right to alter products, prices or conditions of supply without prior notice.