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Security & Privacy

Personal information is private so we treat it with the highest standards of security and confidentiality. We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information. We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world. We use secure socket layer software (SSL) to encrypt all of your personal information including your credit card number and your name and address.

We never sell or give any information we have about you to any other company. You can rest assured that your credit/debit card and personal information are safe with us.

With your permission, we’ll send you our catalogues and email newsletters, tell you about our latest products and offers, and keep you up to date with what's going on at the Royal Air Force Museum Shop. However, if you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information to you by writing to the Mail Order Department, Royal Air Force Museum, Cosford, Shifnal, Shropshire, TF11 8UP, England or via shop@rafmuseum.com, quoting Security and Privacy Enquiry. You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with. By submitting your information and using our web site, you consent to the collection, storage and processing of your personal information by us in the manner set out in this Policy. If we change our Privacy Policy we will post the changes on this web site so that you are always aware of what information we collect, how we use and under what circumstances we disclose it. We will also email you should we make any changes to give you a chance to ask us not to use your information in that way.

Interacting with the RAF Museum Shop by e-mail. We read every message that comes to us. We try to respond within at least 24 hours during the period Monday to Friday. However, responses to messages received at the weekend take a little longer. The Royal Air Force Museum Shop saves messages and/or e-mail addresses only for the following specified reasons: if we think we’ll need to refer to them later when we communicate with the customer and (for those customers who have given permission) to forward newsletters and the occasional notice distribution. Questions regarding this statement can be directed to us via e-mail shop@rafmuseum.com.


When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them

Cookies for improving service

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is available when you want it and fast.

Name: _utma
Typical content: randomly generated number
Expires: 2 years

Name: _utmb
Typical content: randomly generated number
Expires: 30 minutes

Name: _utmc
Typical content: randomly generated number
Expires: when user exits browser

Name: _utmz
Typical content: randomly generated number + info on how the site was reached (e.g. directly or via a link, organic search or paid search)
Expires: 6 months

Name: _ga
Typical content: Used to distinguish users
Expires: 2 years

Name: _gat
Typical content: Used to throttle request rate
Expires: 10 minutes

Cookies to identify returning users and their attributes

This site sets cookies once you have logged on with username and password, so you don’t have to do it for every Web page you request from our service. In addition these cookies are used to help identify features available on your web browser to ensure you get the best possible viewing experience.

Name: SESS[random alpha-numeric combination]
Typical content: randomly generated session identifier
Expires: approximately 24 days

Name: has_js
Typical content: number (0 or 1)
Expires: when user exits browser